Frequently Asked Questions
If You’ve Got Questions. We’ve Got Answers!
Austin area, Round Rock, Cedar Park, Pflugerville, Bee Cave, and Lakeway. If you live outside these areas, we may be able to accommodate you with an additional trip charge based on your location.
Not typically, but we do everything to accommodate after-hours & weekend emergency situations on a by-request basis. Overtime fees may be assessed based on the time/location.
It depends on the type of filter but replacing every 6 months is a good rule of thumb. The location varies but it will always be close to your return air vent. The filter is typically located in the blower door of your furnace or between the blower and the return air grille. Always note the direction of airflow and insert the new filter in the right direction.
You want to set it at a temperature that suits your comfort level but 78 is a recommended setting for summer & 68-70 for winter. Also, once you set the thermostat at the desired temperature, leave it alone. Frequent adjustment of the thermostat increases the load on your heating/cooling system & thereby increases your energy costs.
We deal with all major equipment brands & are experts on warranties. Give us a call & we’ll be happy to research for you free of charge.
The culprit of major heating/cooling equipment breakdowns is typically a small problem that goes unattended. Our Priority One Residential Service Agreement entitles you to a Spring and Fall check each year for the term of your agreement. By checking your system twice a year, we usually detect any small problems that could ultimately lead to big problems later.
We encourage people to keep their existing heating/ac units if they’re still performing well and are not racking up high maintenance bills. We’ve seen units that have been well maintained operating well past the 20-year mark. A general rule of thumb is you don’t consider replacement if the unit is under 10 years old but again, it all depends on how the system is performing & the costs that you are incurring through maintenance and/or your monthly energy bills.
Purchase incentives are available via rebates from local energy providers and/or the equipment manufacturers. In addition, financing is available for up to 10 years through energy providers and third-party financing organizations for credit-worthy applicants. We’re experts on all of the options available so give us a call & we’ll be happy to discuss in more detail what’s available & appropriate for your situation.