Heating & Air Conditioning Expert Proudly Serving the Austin Metro Area With 30 Years of Experience

Mon-Fri: 8:00am - 5:00pm

After-hours & weekend emergency services available by appt.

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(512) 831-5952

Se Habla Espanol

TACL B86307E

Service Calls & Repairs

Service Calls & Repairs

Totally Cool is dedicated to service. We no longer use the "time & material" method for pricing. All of our pricing is flat rate. For example, in the past customers were charged based upon the amount of time it took a technician to perform the required work. The problem was that some customers ended up paying more than others for the same work, depending on several factors, most notably the speed at which the technician worked. Many companies still use this method. Our approach is to give you a firm price for the trip and thorough diagnosis of your system which we call our diagnostic charge. Then, if further repairs are required, we will give you a firm up-front price to complete the work. This price will include everything; parts, labor, travel time, etc. With flat rate pricing, you can be in control of the service cost every step of the way.

Our service pledge

* Flat rate pricing
* Technicians are paid on salary, not commission
* All service is backed by our service guarantee
* Same-day service in most cases at no extra charge
* After-hours & weekend emergency visits by appointment
* Instant radio dispatch
* All brands/manufacturers serviced
* Competitive affordable rates
* Licensed & bonded
* Residential & light commercial systems